What to Do When Systems Go Dark
Whether facing a global IT outage, a fleet grounding, or a high-profile public incident, airline operations cannot simply pause. The organizations that recover fastest are those that have already established clear decision structures, communication pathways, and operational priorities before disruption occurs.
War-room protocols, resilient infrastructure, and clearly defined leadership responsibilities reduce the likelihood that a single point of failure becomes an organization-wide disruption.
The frameworks that hold under pressure come from aviation leaders who have managed major operational disruptions firsthand. Meet the experts behind the curtain.
